Privacy Policy

1. Introduction

Welcome to DigiVault ("we," "our," or "us"). We are committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using DigiVault, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and authentication credentials when you create an account
• Document Data: Documents you upload, including images, PDFs, and associated metadata (expiry dates, categories, notes)
• Communication Data: Information you provide when contacting our support team
• Payment Information: Subscription and purchase data processed through Google Play Store and Apple App Store (we do not store credit card details)

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, time spent in app, interaction patterns
• Log Data: IP address, access times, error logs for troubleshooting
• Push Notification Tokens: To send you document expiry reminders

3. How We Use Your Information

We use the collected information for:

• Service Delivery: Storing your documents securely and sending expiry reminders
• AI Processing: Using OCR technology to automatically detect expiry dates from your documents
• Account Management: Creating and managing your account, processing subscriptions
• Communication: Sending you important updates, security alerts, and support responses
• Improvement: Analyzing usage patterns to improve app features and user experience
• Security: Detecting and preventing fraud, abuse, and security incidents
• Legal Compliance: Complying with legal obligations and enforcing our terms

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All documents are encrypted with AES-256 military-grade encryption
• Secure Storage: Data is stored on Cloudflare R2 infrastructure with enterprise-grade security
• Secure Transmission: All data transfers use HTTPS/TLS encryption
• Access Controls: Strict authentication and authorization mechanisms
• Regular Audits: Periodic security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you share documents with other users via email
• Service Providers: With trusted third-party service providers who assist in operating our app (cloud storage, analytics, customer support)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, safety, or that of our users

6. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and all associated data
• Export: Download your documents in their original format
• Opt-Out: Disable push notifications in your device settings
• Sharing Control: Revoke document sharing access at any time

To delete your account, visit our account deletion page. For all other rights requests, contact us at contact@vtechworks.com

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete your personal information and documents within 30 days, except where we are required to retain data for legal compliance, dispute resolution, or fraud prevention.

8. Children's Privacy

DigiVault is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Services

DigiVault integrates with the following third-party services:

• Google Sign-In: For authentication (governed by Google's Privacy Policy)
• Cloudflare R2: For secure document storage
• Google Play Store / Apple App Store: For subscription management
• Firebase Cloud Messaging: For push notifications

These third parties have their own privacy policies. We are not responsible for their practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Your Consent

By using DigiVault, you consent to this Privacy Policy and agree to its terms. If you do not agree, please do not use our services.